Setup and Training
Our cloud-based predictive dialer solution is easy to set up, deploy, and use. Our call center experts work closely with new customers, to ensure the quickest and smoothest implementation and roll-out possible.
Our set up and training services guarantee that:
- You’ll be up and running in 24 hours or less
- Your network is properly configured
- Training is thorough and complete
- Staff is always ready to help
- Comprehensive documentation is always available
- Support is courteous and convenient
As a result, companies can begin realizing the tremendous benefits of our call center software immediately, and instantly boost the success of their telemarketing efforts.
You’ll be up and running in 24 hours or less
We’ll set up your virtual call center software on your agent desktops within 24 hours of the time you sign up to use our cloud-based predictive dialer. In many cases, set-up and training can be completed the very same day.
Your network is properly configured
Our experts will check your internet connection and evaluate your network infrastructure before set up begins, to avoid any implementation delays, and ensure that your environment is optimized to support our call center software.
Training is thorough and complete
Every new customer is assigned a dedicated account manager that provides all administrators and supervisors with in-depth training on the predictive dialer system’s features and functionality. “Live”, hands-on demonstrations are used as a training tool, so users can see for themselves how the virtual dialer system works. Unlike canned training videos that limit interaction between the user and the trainer, this approach allows key points to be clarified and questions to be asked and answered as they come up during the session.
Staff is always ready to help
After deployment is complete, account managers are always on-hand to demonstrate the use of specific functions (such as creating a new campaign, loading new leads, adding more agents, etc.), answer questions about the predictive dialers other capabilities, or quickly troubleshoot and resolve problems and issues.
Comprehensive documentation will be made available
Step-by-step instructions have been incorporated directly into our hosted predictive dialing software. Each system function has a question mark next to it. Clicking on the icon will provide the user with a clear explanation of that particular feature and its use.
Support will be courteous and convenient
All members of our support team are in-house and US-based, and are available to serve our clients via email, phone, and live chat. Additionally, we use remote desktop connections, which accelerate training and problem resolution by allowing us to see exactly what the user is doing.
Just how easy is it to deploy and use our predictive dialer solution? Ask for a risk-free trial* with no obligation to buy, and experience the powerful simplicity of our call center software first-hand.
* Free trial availability and duration subject to the discretion of SafeSoft Solutions.