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SafeSoft’s ground-breaking hosted dialer system and contact management solutions are designed to support the widest range of business models, and effectively address the requirements of contact centers of all shapes and sizes. Whether you operate a small business with just a handful of agents, or a virtual center with hundreds of agents spread out across multiple remote locations, our powerful predictive dialing system can make a significant bottom line impact.
Market Dialer and Mortgage Dialer users span all types of call centers, in virtually every industry, including:
These clients have achieved tremendous advantages through the use of our systems, boosting call volumes by as much as 400%, while gaining market share and increasing revenues.
Contact centers of any size, from any industry can benefit from on-demand model, our customers experience low total cost of ownership and rapid return on investment. We offer powerful, feature-rich, fully integrated solutions that are easy to deploy, simple to use, and highly affordable. These benefits have been quickly realized by the many SafeSoft clients who rely on our dialers to optimize their outbound dialing initiatives.
Mortgage Dialer and Market Dialer customers include leading global organizations in some of today’s most competitive and dynamic marketplaces, including:
Our solutions help banks to increase the speed and reach of banking calling campaigns, so that banks can more effectively promote their products to clients and prospects. This enables a bank to increase market share and build greater customer loyalty by generating more revenue through up-sell and cross-sell, promoting special offers to top customers or those most likely to churn, and reaching out to new prospects to discuss their needs and introduce relevant services.
In order to settle as many overdue accounts as possible, debt collection agencies must maximize the number of calls they make each day, while increasing the volume of calls answered, as well as the number of account holders agents interact with. Our hosted VoIP predictive dialer is designed to boost the number of live calls collection agents handle by automating call initiation at a rate based on a variety of factors including staffing levels, average call lengths, and connection rates. As a result, agent productivity is enhanced, “talk time” is optimized, and more outstanding balances are retrieved.
Gathering opinions, influencing decisions, or soliciting monetary donations for a campaign requires the ability to reach out to a large volume of voters, as quickly as possible. Our dialer accelerates the number of voters volunteers can speak to by eliminating the need for them to manually dial number after number, only to deal with busy signals, answering machines, or bad numbers. Phone calls are automatically generated and transferred only when a live person has answered. As a result, volunteers can spend more time on what’s really important – working with and garnering support from the public.
Our dialers are ideal for supporting charity telemarketing programs for fundraising purposes. Features such as remote access, the ability to transfer calls to verify donation information, three-way conferencing, and customizable data capture forms help to significantly enhance the speed and success of fundraising efforts.
Schools, colleges, and universities must build strong relationships with students and their parents. Communication is the key to creating that bond, but as enrollment grows, reaching out to every family has become increasingly challenging. Our dialing system can help these institutions quickly and easily share information. They can announce special events, alert families about school closings or distribution of report cards, schedule parent-teacher conferences, etc. Hundreds of calls can be automatically made, with parents being connected directly to school staff, or to a pre-recorded message, as soon as they pick up the phone.
Marketing services firms help businesses to improve brand awareness, generate new sales opportunities, and boost revenues. But, in order to accomplish this, they must accurately identify and qualify potential buyers, and successfully promote the right products and services to them. Our dialing software makes that possible, facilitating faster, more effective phone-based cold-calling, nurturing and qualification, and direct sales. This, in turn, can increase lead flow, response rates, conversions, and other program results.
Telemarketing is an essential component of any effective insurance sales strategy. With an advanced algorithm that dynamically and intelligently adjusts dialing speeds based on predicted call center agent availability, our software eliminates waiting periods between calls and maximizes “talk time”. Integrated CRM, maximum scalability, and comprehensive lead tracking also further improve agent productivity, so insurance firms can boost profits by issuing more policies and renewals.
The primary responsibility of a government agency is to communicate with the people it serves. Residents must be instantly notified of changes to services, upcoming meetings, and other important activities, requiring staff to spend days contacting the public by phone or by mail. With a dialer from SafeSoft Solutions, agencies can share vital information with residents faster and more cost-efficiently. Thousands of numbers can be dynamically dialed in a short period of time. People who pick up can hear a pre-recorded message containing all pertinent information. The system will note which numbers resulted in voice mail, busy signals, or no answer, and automatically try them again later. This not only dramatically increases staff productivity, it ensures that the public gets the information they need, as soon as they need it.
Companies in the travel industry depend on outbound calling to generate leads and book vacation packages. Our dialing software offers all the capabilities they need to stay competitive and close more deals, such as comprehensive lead management, the ability to share data and transfer calls between agents and closers, remote access for agents who work out of home offices, call blending, FTC compliance, and much more!
Companies in the mortgage industry generate a large portion of their revenue through phone-based sales. That’s why we’ve built our dialing system to minimize wait times for both agents and callers, so brokers, lenders, and other organizations can reach a broader audience, in a shorter time frame, and close more deals. With powerful features such as adjustable call rates, call transfer, three-way conferencing, custom “on-hold” music, inbound and outbound call blending, and call back scheduling and notification, companies have all the tools they need to optimize return on their telemarketing efforts.
Powerful and reliable systems, combined with effective telemarketing scripts are the key to success for any professional services firm. Our feature-rich solution offers such advanced capabilities as recording, adjustable dialing speeds, end-to-end lead management, and in-depth reporting. Additionally, it is flexible and adaptable enough to support a wide array of campaigns, providing professional services companies with all the tools they need make announcements, close sales, perform customer surveys, and much more.
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