We Provide a Cloud-based Inbound Call Center Solution, at a Price you can Afford!
SafeSoft Solutions provides all the features and functionality you need to manage your inbound call center. Our easy-to-use, cloud-based solution is completely customizable to your needs, whatever your industry. Use our inbound call center software to provide customer service, technical support, or to respond to live calls prompted by direct mail and other outbound campaigns.
Increase the productivity of your agents, and lower the cost of operating your call center, by deploying our cloud-based Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) applications. Computer telephony integration (CTI) provides your agents with integrated and flexible displays, including screen pops, to present pertinent caller data with the inbound call. Features like skills-based routing, call monitoring and supervisor barge-in help you manage performance in your call center, and ensure high satisfaction levels for your callers, improving retention and loyalty.
A Powerful, Yet Affordable Inbound Call Center Solution
Unlike legacy call-center solution vendors, SafeSoft Solutions provides a completely cloud-based inbound call center application. Say goodbye to the outrageous deployment and maintenance expenses that come along with on-premise call center equipment. With SafeSoft Solutions, you simply “pay as you go,” on a monthly per-seat basis, with no fees or penalties to cancel. This flexible model also lets you quickly add additional agents to support peak volumes, like holiday seasons or special campaigns.
A Full Suite of Inbound Call Center Features
SafeSoft Solutions provides all of the inbound call center features you expect, like the ability to display a script for the agent to read, with fields like name and address pre-filled based on the caller ID information. Your campaigns can also open custom web pages based on data from the inbound call. Agents can also transfer callers to a closer or verifier agent, along with the caller’s data.
Inbound calls never need to be dropped – if an agent is unavailable, our solution can route the call to a voice mail box, queue or extension. Callers can be told their estimated hold time and place-in-line in the queue. Our easy-to-use administrator interface means configuring overflow queues is a breeze.
Custom Inbound Numbers
Our custom inbound number capability provides unparalleled flexibility for configuring call-in numbers. For example, you can automatically build lists around new leads that dialed a common inbound number or play custom audio files based on the inbound number that was dialed. Or, to ensure that agents connect with prospects, you can assign direct inbound numbers to agents, so that if a prospect misses a call, they can directly dial back to the same agent.
With custom inbound numbers, you can:
- Use caller ID matching to screen-pop a lead record based on the incoming origination telephone number
- Place customers right back in the outbound campaign they were contacted from, when they call back after a missed call
- Pre-assign custom inbound numbers for outbound direct mail and other “push” campaigns intended to generate inbound calls
- Route inbound calls directly to an agent’s personal voice mailbox
- Route missed inbound calls to alternate numbers
- Create reports on marketing campaigns based on the number that was dialed
Many more configurations are possible – contact us today to see how easy it is to customize our solution to your needs!
Inbound Call Center Features:
Improve the way incoming calls are prioritized, routed, and managed, to better balance agent workloads and maximize service levels, while reducing long distance charges and other fees. Learn More
Efficiently manage inbound volumes and offer more rapid access to information to improve interaction quality and eliminate holds, waits, and other inconveniences. Learn More
With voice/data synchronization, screen pops, DNI, ANI, and more, our hosted, full-featured CTI solution delivers dramatic improvements in productivity and cost-efficiency. Learn More
Toll Free Numbers
Set up toll-free numbers, to provide your existing and potential customers with fast, easy ways to return your calls.
Custom Inbound Numbers
Unparalleled flexibility for configuring call-in numbers for your agents.
Maximize communication efficiency by allowing agents to initiate three-way conference calls, or transfer calls directly to other agents or “specialists”.
Individual voicemail boxes allow prospects and customers to communicate directly with specific agents or representatives.
SafeSoft Solutions seamlessly integrates with leading PBX systems, to expand predictive dialing functionality with ACD, CTI, IVR, and other capabilities.
Enhance the way contacts are nurtured and managed from end-to-end with fully-integrated contact management functionality. Learn More
Improve the performance of inbound and outbound initiatives by tracking metrics such as agent productivity, campaign results, first call resolution, hold time, and more. Learn More
Capture and store phone-based interactions, to facilitate better compliance, dispute resolution, and agent performance management. Learn More
Dynamic Form Maker
Collect critical lead information through easy-to-build custom forms, and store it in the integrated CRM database. Learn More
Rapidly set up distributed or virtual call center operations, while ensuring that remote agents are just as productive as on-site ones. Learn More
Flexible callback scheduling, with dynamic reminders, ensure agents never miss a follow-up opportunity. Learn More
Control calling programs from start to finish by coordinating multiple campaigns, setting agent assignments, and adjusting dialing speeds. Learn More
Quickly upload any data from Excel – complete with customized fields – in as little as a few minutes, and begin making calls immediately. Learn More
Coaching and Monitoring
Optimize agent performance by reviewing live or recorded calls to uncover weak areas and develop successful plans to improve effectiveness. Learn More
Improve lead nurturing and enhance support by maintaining complete contact histories, including outreach attempts, results of prior interactions, and previous support inquiries. Learn More
We install and maintain all software and hardware at our own facilities. So, you can leverage all the benefits of our blended call center solutions – without the hassle and cost of deployment and administration. Learn More