Leading Cloud-based Call Center Products
When companies want today’s most innovative customer contact solutions, they turn to SafeSoft Solutions. We are committed to removing the investment barrier to technology adoption. When you implement a SafeSoft solution, you get a complete package – for one affordable monthly user fee.
You simply “pay as you go,” using the service as long as you like, and stopping at any time, with no cancellation fee or penalty of any kind. We are changing the industry by delivering the promise and power of cloud computing in ways that free companies to innovate and adapt. We offer a full suite of call center products and services to meet the needs of every user, no matter what industry you are in, or how large or small your company is.
Inbound Call Center
Our cloud-based inbound call center product provides a full suite of inbound call center features, at a price you can afford. And you never have to miss an inbound call! When an agent is unavailable, our system can route the call to voice mail, to a queue or to an extension. And callers are kept up to date on their wait times, to minimize abandons.
Outbound Call Center
The core of our outbound call center offering is our time-proven cloud-based predictive dialer. Quickly power through even the longest contact lists – no more manual dialing! Reach more prospects, more often, and faster. Our customers often report productivity improvements up to 400%!
Blended Call Center
Few contact centers are solely “inbound” or “outbound” these days. In reality, most operations need to handle both, oftentimes with the same agents. With Safesoft, you don’t need two separate solutions to handle both inbound and outbound calls – our platform does it all. Enjoy the flexibility to easily allocate resources to inbound or outbound campaigns as you need to.
Call Blitzer is a robust, full featured voice broadcasting solution (an auto dialer) that empowers corporations, associations and government agencies to communicate with customers, clients and citizens as rapidly and efficiently as possible. With Call Blitzer, organizations can deliver vital information and take advantage of an optional call transfer to a live representative when required.