As the economy forces more and more companies to outsource important business functions, the market for professional services has grown exponentially. Professional services firms need to find more effective ways to reach out to this wider audience, and promote their offerings. The key to success? Powerful and reliable predictive dialing systems, combined with well-structured telemarketing scripts.
Our feature-rich predictive dialing solution offers such advanced capabilities as recording, adjustable dialing speeds, end-to-end lead management, customizable scripts, and in-depth reporting, to help professional services organizations maximize the results of their outbound calling campaigns. Additionally, it is flexible and adaptable enough to support a wide array of campaigns, providing professional services companies of all types – including staffing and recruiting firms, IT service providers, strategic consultants, and others – with all the tools they need make announcements, market services, close sales, perform customer surveys, and much more.
Improved Customer Service
Market Dialer offers a call-back function with automatic reminders designed to make agents more punctual and efficient when setting and following up on appointments. This is particularly critical for companies who offer professional services, since clients expect a high-touch approach to business. Additionally, our predictive dialers are ideal for performing customer surveys, allowing professional services organizations to gather feedback that can help them enhance their offerings to improve sales and satisfaction.
The Market Dialer also comes with integrated call recording and monitoring capabilities that allow managers to evaluate consultant performance, assess effectiveness, and improve service and consulting skills.
Integrated CRM capabilities allow you to record and store the results of each call, and manage lead histories from the time first contact is made, until a consulting contract is executed. As a result, you can build a consultative dialog with the customer, rather than a series of disjointed conversations that simply repeat the same message. What’s more, call backs can be scheduled for the same consultant, for improved relationship building, continuity, and success.
Consultants working in professional services scenarios often travel to client sites and other remote locations. Because our predictive dialers are Web-hosted, they support anytime, anywhere access. All your consultants need is a headset and an Internet connection to reach out to new prospects, follow-up on existing leads, or contact current clients – even when they’re on the road.
Learn more about predictive dialers from SafeSoft Solutions, and how they help professional services companies promote their offerings to a wider audience, and improve outreach to existing customers. Request a free trial* today, or call us for more information at .
* Free trial availability and duration subject to the discretion of SafeSoft Solutions.