#1 Cloud Contact Center Solution for small/medium businesses

In 24 hours you’ll increase your sales pipeline, improve service and enhance marketing

REQUEST FREE DEMO

How We Do It

With SafeSoft’s Cloud Contact Center software, you just open a browser, login and start talking to customers. Customer calls are delivered through the cloud directly to your USB headset and your personal computer at home or at the office. We can remotely provide intelligent call routing, screen pops, IVR services, predictive dialing, preview dialing, skills-based routing, CRM, call recording and much, much more.

Inbound

  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail

Blended

  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys

learn more

Outbound

  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas

Combining best capabilities of inbound and outbound dialing/call management to optimize Sales, Marketing and Customer Service

How Can We Help

We employ a comprehensive, closed-loop customer engagement model throughout every step of your interaction with us – from sales to implementation and beyond. This ensures you are satisfied every step of the way. Your team will consist of a Sales Consultant, an On-Boarding Technical Specialist and an Account Manager.

Sales

Our predictive dialer automates your outbound dialing and frees your sales team to focus on live sales calls. This means better sales prospecting, qualification, nurturing and conversion.

Marketing

The software automatically tracks your inbound and outbound marketing campaigns and provides you with the performance metrics needed to optimize your promotional efforts.

Customer Service

Callers are automatically routed to the most skills-appropriate, available agent who already knows their identity and purchase history. “Hello Mr. Stephenson, what can we help you with today?”