Download this eBook now!

Awarded:

SafeSoft Client Testimonial:


"As a call center the performance, flexibility, and reliability of our system is of the utmost importance. Our company has been using SafeSoft for almost 4 years and I can honestly say it's the best cloud-based platform on the market. "
- Power Marketing Group

How do you Select the Right Cloud Contact Center Solution?

The value proposition for a cloud contact center is very simple – gain all of the features and functionality needed to advance your Sales, Marketing and/or Customer Service capabilities at a very affordable rate and with no maintenance requirements.

While this might be clear to most, what isn’t so clear to many is what to look for in a cloud contact center and how to know which one is best for your needs.

In this nine-page informational eBook, you will learn the following about cloud contact centers:

  • Main components of cloud contact centers – ACD, IVR, PBX…
  • Questions to ask yourself and ones to ask the potential solution provider
  • What capabilities to look for if you’re interested in Sales versus Marketing versus Customer Service
  • Cost structure – CapEx, subscription-based…?
  • Key features and capabilities you should expect to be baked into the solution
  • Important questions to ask your solution provider around implementation timeframe, resources, etc.
 

Fill out the form to the right to download this exciting eBook right now!