#1 Cloud Contact Center Solution for small/medium businesses

Appointment Setting

Almost every business does some type of appointment setting. In some cases it’s about qualifying a potential customer for a face-to-face sales presentation. In some cases it’s about consultation or services. What ever your need, if you are spending time and money dialing the phone and searching for a live customer, a predictive dialer will help?

More appointments per hour

Call completion success rates for the typical business without a predictive dialer will usually fall within a few percentage points of these numbers:

  • Live Customer Connections – 33%
  • Answering Machines, Fax, Busy, Unanswered Calls, Disconnected Numbers – 67%

By eliminating manual dialing, voice messages, busy signals and Fax machines a rep can increase their call volume by 200 to 400%. This translates into fewer employees doing a more effective job. And with work-at-home capabilities and our powerful reporting package you can track rep success and make their job a more satisfying experience.

Feature include:

  • Quickly create and import calling lists for daily schedule management
  • Predictive dialing increases call volume and schedule completion
  • Specify how many call attempts and what time frames
  • Pre-recorded messages may be left on voice mail
  • Powerful data collection and management enhances scheduling
  • Broadcast announcements for meetings, events, and appointments
  • Broadcast announcements allow client responses and transfers
  • Track progress & performance of each rep, call and list
  • Call monitoring and recording for quality and training purposes
  • Call Recording for dispute resolution
  • Easy to learn and use makes reps productive in record time
  • Reps may work from any Internet connection even at home
  • No software or servers to buy, the system is on-demand & Web-hosted
  • A complete package – for one affordable monthly fee per seat