Enhancing Customer Satisfaction White Paper
It costs nearly five times as much to acquire a new customer as it does to effectively service an existing one. So why aren’t more companies focused on reaching out and touching customers more effectively to ensure satisfaction?
- A small increase in retention translates to a big increase in profits.
- You can use predictive dialers to reach out to touch customers to ensure satisfaction.
- Automated telephone dialing isn’t only for high-pressure sales.
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