Insourcing versus Outsourcing
Is call center outsourcing worth it? Sure you free up resources and perhaps save money, or do you? Statistics show that of the more than 80% of organizations that outsource their customer management operations purely to cut costs fail to do so. In fact they wind up dealing with customer defections and hidden costs.
Complete the form below to download this data sheet to learn all about the U.S. insourcing versus outsourcing debate.