Interactive voice response is an innovative solution that allows agents to collect information from callers before an interaction begins, working together with telephony systems to aid in and accelerate service delivery. IVR also give callers the ability to access data from back-end systems without agent intervention using their touch-tone phones.
The benefits of IVR are clear. The software has been proven to boost customer satisfaction, increase agent productivity, minimize call handling times, and reduce the costs associated with phone-based services.
SafeSoft Solutions provides state-of-the-art on-demand software that empowers contact center agents with the tools they need to more efficiently manage inbound volumes. As a result, they can improve interaction quality by eliminating holds, waits, and other inconveniences and offering more rapid access to information.
IVR from SafeSoft deliver powerful features such as:
- Intuitive scripting
- Broad information reach
- Information capture and update
The user-friendly point-and-click interface makes it easy for anyone to model and build fully customized scripts and call flows within our interactive applications. Even highly sophisticated, multi-level scripts can be easily created, with little or no technical savvy required.
Broad Information Reach
IVR from SafeSoft provides direct access to any ODBC-based data source. So, companies can enable callers to retrieve information from a variety of corporate systems, such as accounting, sales, and other applications.
Information Capture and Update
IVR helps keep customer and prospect information current and accurate at all times with automatic information capture and update capabilities. New addresses, changed phone numbers, and other data are collected from callers, then dynamically updated in CRM databases and other systems.
Learn more about interactive voice from SafeSoft Solutions, and how it can help your call center optimize service and productivity. Ask for a risk-free trial* today!
* Free trial availability and duration subject to the discretion of SafeSoft Solutions.