For today’s traditional and virtual call centers, the acquisition of contact lists from third-party compilers and brokers is vital to ensuring that agents have a continuous flow of leads to reach out to, and that contact databases are kept as accurate and up-to-date as possible.
Most list providers deliver their data in Microsoft Excel file format. If that information is not readily accessible to agents, supervisors, and others who oversee and execute outreach programs, then time will be wasted, and the launch of important outreach campaigns will be delayed. Therefore, a predictive dialer must offer:
- Rapid upload
- Customizable data fields
- Adjustable calling order
Call center software by SafeSoft Solutions provides fast, accurate import of any Excel data. So, any contact lists acquired from a third-party or exported from another customer relationship management (CRM), contact management, or sales force automation (SFA) system can quickly be incorporated into our predictive dialer environment. Our predictive dialing system offers:
With our hosted contact center software, data import is fast and easy. Uploads can take as little as a few minutes, and calling can begin immediately after the import is complete.
Customizable data fields
The data fields within the Excel spreadsheet can be easily matched to the data fields available within our predictive dialer’s fully-integrated CRM database. These fields will be displayed on an agent’s screen when a live call is answered, with any data that already exists pre-filled into the appropriate field. Or, when needed, customized fields can be added to store any type of unique or specific lead information.
Adjustable calling orders
Once a list has been imported, administrators can specify the order in which they are to be dialed. Leads that have been called least frequently can be dialed first, or calls that recently resulted in busy signals or answering machines can be given priority. The order of calls can even be placed based on the number of unsuccessful outreach attempts.
See just how powerful our call center software truly is. Ask for a free trial* that provides you with full system access for a limited time. Use it to support your own call center programs, and you’ll see a significant improvement in your results instantly!
* Free trial availability and duration subject to the discretion of SafeSoft Solutions.