#1 Cloud Contact Center Solution for small/medium businesses

Data History

With hosted call center software by SafeSoft Solutions, companies can keep full contact histories which include a complete record of all outreach attempts and live interactions, from the time the very first call was ever placed in a centralized, easy-to-access CRM repository. So, agents, supervisors, and administrators can retrieve the important information they need, whenever they need it. Armed with this insight, they can have more intelligent conversations with existing and potential customers, so they can boost sales, loyalty, and revenues!

Our robust dialing software provides a comprehensive, readily accessible data history that allows call center staff to:

Simply and centralize information access and retrieval

Agents can quickly retrieve and review any information about any contact, at any time, from a centralized, comprehensive, easy to access CRM database. This allows them to provide better service by giving them vital background information before they speak to a prospect or customer.

And, new leads can rapidly added to the database at any time via powerful data import capabilities.

Accelerate lead outreach

Any lead can be instantly called, directly from the contact history screen. Agents can review the complete contact history, then simply click the “Call Lead” button to initiate the call.

Enable real-time creation and tracking of complete contact histories

Specific, pre-defined lead information can be added to the CRM database via comprehensive and intuitive Web forms that guide agents through the data collection process. Or, agents can enter general notes about specific interactions, which can be reviewed by others at a later time. This provides a complete, 360 degree view of all customer activities.

See, first hand, how providing agents with comprehensive lead histories can enhance your telemarketing campaigns. Ask for a risk-free trial* to experience the power of our hosted predictive dialing software.

* Free trial availability and duration subject to the discretion of SafeSoft Solutions.