At SafeSoft Solutions, our goal is to provide our customers with the tools they need to succeed. We are constantly seeking new ways to expand our products with exciting and innovative new features, to help companies of all types and sizes to optimize their contact center operations. That’s why we’re so happy to introduce enhanced Interactive Voice Response (IVR) functionality within our MarketDialer product!
We’ve improved our custom reporting feature! Now, MarketDialer users can get access to server logs and inbound logs, and we’ve provided more filters.
Today, SafeSoft Solutions rolled out two new features for sorting lead lists. These small changes are expected to increase productivity when managing lists and campaigns.
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Yesterday we rolled-out a feature that integrates into the platform product tutorials for the most common Market Dialer tasks. These video and image tutorials are only a mouse-click away.
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Here at SafeSoft Solutions, we’re committed to delivering terrific cloud-based sales and marketing tools, and continually updating our products with new features and functionality. So we’re pleased to announce the addition of the new Preview Dial feature to Market Dialer.
The Preview Dial feature allows the agent to manually dial a lead after viewing the lead record in Market Dialer. This allows the agent to review the contact details and better prepare for the call, before dialing, improving the chances of a successful result.
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