#1 Cloud Contact Center Solution for small/medium businesses

Collection Agencies

In the debt collection industry, success depends on telemarketing efficiency. In order to optimize profitability, firms must settle as many overdue accounts as possible. To achieve this goal, debt collection agencies must maximize the number of calls they make each day, while increasing the volume of calls answered, as well as the number of account holders agents interact with.

Improved Productivity

Our cloud-based predictive dialer is designed to boost the number of live calls collection agents handle by automating call initiation at a rate based on a variety of factors including staffing levels, average call lengths, and connection rates. Whether you’re calling on personal debtors who are behind on their educational loans or medical bills, or a B2B collector tracking past due business loans, agent productivity will be enhanced, “talk time” will be optimized, and more outstanding balances will be retrieved. Your recovery ratios will be better than you ever imagined possible. In fact, Market Dialer users have reported productivity gains of up to 400%.

Improved Effectiveness

Our Call Blitzer product allows companies to leverage powerful voice broadcasting capabilities to instantly send friendly payment reminders to thousands, or even tens of thousands of delinquent debtors. And, our CRM capabilities allow you to record and store the results of each call, so you can track late accounts from cradle-to-grave, and build a dialog with the customer rather than a series of disjointed conversations that simply repeat the same demand. What’s more, call backs can be scheduled for the same collections agent for improved continuity and success.


With Market Dialer, you can work in compliance with the Fair Debt Collection Practices Act (FDCPA), which limits the number of collection call attempts made on a daily basis. Simply select the time of day for calling and regulate the number of attempts that are made.

Learn more about predictive dialers from SafeSoft Solutions, and how they can help make your debt collection efforts more successful than ever before. Ask for a risk-free trial* today, or call us for more information at .

* Free trial availability and duration subject to the discretion of SafeSoft Solutions.