SafeSoft Named Industry’s #2 Call Center Software Provider
According to an April 1, 2014 story on MarketWatch.com, SafeSoft Solutions was named the industry’s number two call center software provider by MyVoipProvider.com. Focusing on cloud-based call center technology, the piece talks about the multitude of functions provided today by cloud call center software providers, including quality monitoring and call recording, agent scripting, call tracking and more.
“SafeSoft ranks number two as the top call center software providers,” the article states. “Sales have been proven to increase with the purchase of this provider. By using the predictive dialer function included in their software, companies can increase sales up to 400%.”
The top three winners were picked from a list of many cloud software providers, based on a variety of factors, such as reliability, security, confidentiality and scalability. The article continues, “The experts at MyVoipProvider.com have analyzed all of these factors and others amongst a number of call center software providers and have announced 8×8, SafeSoft Solutions and 4psa as the top three providers of 2014.”
In addition to the above criteria, SafeSoft was also lauded for its service and support. “The hands-on support of SafeSoft Solutions is appreciated by clientele, as each client gets a dedicated Account Manager who helps train call staff and free technical support is offered 24/7.”
“We work tirelessly to provide our clients with software and services that help them improve their sales, customer service and marketing performance,” said Nima Hakimi, CEO of SafeSoft Solutions. “Receiving wonderful accolades such as this help to validate all of our efforts. We are honored to be named number two by MyVoipProvider.com.”
According to the article, “These providers support call centers to properly administer incoming calls and quickly and effectively make outgoing calls. Unlike traditional phone lines, using the internet for communication networking, the cloud centralizes management of different resources like agents, customers, networks and switches all in an inexpensive package without the hassle of setting up hardware or having large investments.”