Cloud-Based Call Center
With Omni Contact Center, you can set up an enterprise-level call center within a day, no matter how big your team is. With just a browser, your agents can easily manage outbound calls and contacts automatically with features like predictive or preview dialing. Omni Contact Center also optimizes inbound customer flows by automatically routing and queuing all inbound calls to “the best available agent” to maximize efficiency.
PBX Phone System
PBX Phone System
Our PBX telephone system provides a safe virtual space for your employees to collaborate with each other and to the world. Your employees can call into any meeting from anywhere in the world by logging into Omni Contact Center. With your own secure voice system in place, you can cut down on your phone bill while facilitating staff productivity with call forwarding, conferencing, call transfer, and much more.
Interactive Voice Response
Allow your customers to service their own inquiries with a pre-made Interactive Voice Response (IVR) flow. IVR applications automate customer flows by outlaying simple steps that resolve the most common issues. Our drag-and-drop IVR designer makes it easy to set up the proper inbound flows, so you can ensure that customers solve their issues or be routed to the appropriate agent as quickly as possible.
Message a list of contacts en masse by utilizing our voice broadcast functionality. You can send a prerecorded telephone message to lists of contacts that can be members, subscribers, constituents, employees, or customers. If you need to make an announcement, spread the word on a new promotion, or simply want to notify people of a new update, you can do it instantly with Omni Contact Center.
Keep track of your marketing campaigns or customer outreach programs with Omni Contact Center. Customize each calling campaign down to the most granular detail in order to maximize conversions. Determine when to call, how often to call, and how aggressive the campaign should be. On top of that, every call brings back valuable business intelligence to help you optimize your campaigns as you run them.
VOICE: Make sure your inbound, outbound, and internal calls go to the right people. Our call center software keeps inbound and outbound calls flowing efficiently between the proper agents, while our cloud-based PBX telephone system gives your employees a secure place to collaborate and work.
EMAIL: Manage both outbound email campaigns and inbound customer requests with our email management system. Whether it’s to promote a product, attract traffic to your website, or interface with customers, Omni Contact Center has everything you need to manage your emails.
SMS: Create deeper and more powerful connections with your customers with SMS text messaging. Your agents can instantly reach and notify your customers through any device they prefer: smartphone, tablet, or desktop.
CHAT: Facilitate quick and meaningful conversations with our online chat feature. By utilizing text chats, your employees can collaborate from anywhere and your agents can quickly connect with your customers on a more personal level.
SOCIAL MEDIA: Send out a message to your entire social network, or respond directly to customers through Facebook and Twitter. You can manage your entire social media strategy from Omni Contact Center’s cloud-based dashboard.
MOBILE: Access any of Omni Contact Center’s unified communications from anywhere in the world with our mobile-friendly interface.
Our API connector can integrate your Omni Contact Center account with Salesforce, Zendesk, or any CRM and marketing automation solution you have. It’s easy to share data – like contact information – between other business systems by using our rapid action data mapping. No complicated programming or data manipulation is required. Just map data fields from one system to another with our drag-and-drop interface.
Maximize your speed-to-contact time by injecting leads from landing pages directly into Omni Contact Center, where your team can contact leads as soon as they come in. With Omni Contact Center, your sales team can get lead information in real time and work to convert them as soon as they submit their information.
Design your own dashboard of metrics that comprehensively represents the health of your business. Use these metrics to predict customer needs and better serve your customers from all touch-points. Track KPIs and keep your fingers on the pulse of your business.
Any business whose product is finding and distributing live leads will tell you that the art of maximizing revenues lies in delivering a lead to the customer who pays the most while still meeting all your other client contractual requirements of volume, quality and speed. LeadBay uses a powerful rules-based delivery engine that instantly executes the perfect selection and eliminates manual transfer decisions that cheat you out of your best possible results.
Omni Contact Center was built to work just as well on your mobile device as it does on your desktop. Stay connected and access any of our unified communications, campaign management, or analytics features from anywhere in the world.
White Label Partnership
White Label Partnership
We can add instant growth potential to your business by making your well trained sales and service staff a solution for others. Let us give our sales and service products your look and feel, your very own brand name. Our products and your sales and service department would become your new commercial offering. Since our products are cloud based and our services are provided remotely we can expand your portfolio in record time. We’ll even train your sales and marketing staff.