Software as a Service (SaaS), also known as hosted or on-demand software, is a technology deployment model that is growing in popularity, due to its convenience and cost-efficiency. SaaS-based solutions are acquired, installed, tested, and maintained by a third-party provider, then “rented” to customers, who access the application via the Internet, and pay monthly fees based on system usage.
Some of the many benefits of SaaS include:
With SaaS, the purchase and deployment of the software, as well as any hardware required to support the application, are the full responsibility of the vendor. The provider also oversees all ongoing maintenance, including upgrades, system monitoring, performance tuning, security, etc. This eliminates the need for the client to dedicate resources to implementing and supporting the environment – they can simply focus on the usage of the application and achieving maximum business value, without any technical hassles.
Predictive dialing and other types of software are available as either web-based hosted solutions, or as hardware-based on-premise applications – depending upon the vendor chosen.
Whether it’s a predictive dialing system like Mortgage Dialer or Market Dialer, or any other type of call center technology solution, SaaS-based applications offer dramatic benefits over their on-site counterparts. For example, hosted software provides:
Unlike on-premise predictive dialer solutions, which come with high initial price tags, hosted software requires little or no upfront investment. Clients can acquire on-demand software for just an affordable monthly fee, instead of investing in hardware, software licenses, and the resources needed for implementation.
Because all software and hardware components are already installed and tested at the provider’s site, a SaaS-based contact center system can be deployed in a mere fraction of the time that it takes to get on-site applications up and running.
On-premise software must be supported and maintained by the customer’s own internal IT professionals. But, SaaS solutions are administered by the service provider, who oversees all scheduled upgrades, system “health-checks”, and other maintenance-related activities. This reduces the time and costs associated with administration, leaving the client’s IT resources free to work on other corporate technology projects.
While on-site predictive dialers require extensive work in order to make upgrades and/or add new users or features, hosted solutions can be expanded to support new or emerging requirements the instant the client’s needs change.
The high price of real estate has made the SaaS approach more appealing to many businesses, who have limited space to house servers and other hardware components needed to effectively operate software applications. By utilizing on-demand predictive dialing software that is rented from a third-party, companies can free up valuable office space for other important uses.
What kind of benefits can your organization achieve with SaaS-based hosted predictive dialing and unified contact center solutions? To learn more about the value of SafeSoft Solutions sign up for a FREE trial.
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