 | How do I login? |  |
 | You must have Mozilla Firefox (web Browser) in order to run the dialer system. If you don’t have Firefox installed, use the link below labeled “Firefox†to download and install the required web browser. You will also need a SoftPhone (X |
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| I am trying to log in but it says | |
| This means that you are logging in using a different Company's User Login or Phone Login.
Check to make sure that the User Login and Phone Login correspond to your Company.
If they are then please make sure to have your system administrator to con |
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| When I click on Resume a blue screen pops up saying | |
| If your softphone shows that you are registered and ready then you may be registered using an incorrect domain.
Please check your company assigned domain with your system administrator and try again.
If this did not resolve your problem then mak |
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| How do I start dialing? |  |
| To start dialing all you have to do is click on the green "Resume" button in the top left corner of your screen, once you are properly logged in.
If you receive a blue screen error make sure that your softphone is open and properly registered at which |
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| How do I pause the dialer? | |
| To pause the dialer all you have to do is click on the red "Pause" button in the top left corner of your screen. |
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| How do I hangup once I am done with a call? | |
| Once you are done with a call click on the "Hangup Customer" button that would be lite up red on the mid-right side of the screen.
Once you click "Hangup Customer" you will be propted with a dialog box asking for a disposition.
You may either mini |
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| What do I do when a red screen error pops up saying | |
| Contact your administrator immediately and ask them to reset the leads. |
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