 | Responsibilites of using a Predictive Dialer |  |
 | The Federal Trade Commission and Federal Communications Commission are responsible for nearly all regulation and enforcement of telemarketing activities.
For more information on the responsibilities and implications of using predictive dialers, |
|
|
| Do I need to purchase any equipment to use this service? |  |
| Our call center solution is a completely web-based application. All you need is a computer, a headset, and a stable internet connection in order to get started. |
|
|
| How long does it take to be setup and running? | |
| General setup time takes between 45-60 minutes. That time consists of training you and your agents on the admin and agent interface. |
|
|
| Is there a setup fee involved to get started? | |
| SafeSoft Solutions does not charge any setup fees, installation fees, and does not have any other hidden costs. |
|
|
| What type of phone service is used with the Dialer? | |
| The Dialer software operates through VoIP technology. You will not be required to use your existing phone service, however you have the option to do so. |
|
|
| Are there any obligations to your Free Trial? | |
| Our trial-offer is absolutely risk-free. No setup fees, no hidden costs, and no commitment is required. To get started you simply need a computer, a headset, and a stable internet connection. |
|
|
| How many calls can the dialer make? | |
| The predictive dialer can be set to make between 1-4 calls simultaneously per agent. You may determine how many lines to set based on the number of available agents, time of day, type of campaign and number of leads available to be dialed. Generally the s |
|
|
| Which phone number will be displayed on the Caller ID? | |
| The dialer system will display your company's phone number on the caller ID of all calls that are placed. |
|
|
| Do I need to purchase leads or do you provide them? | |
| SafeSoft Solutions does not provide nor sell leads. You will need to purchase your own leads and make sure they are in Microsoft Excel file format. However you may ask your SafeSoft sales representative to refer you to one of the many lead providers that |
|
|
| Are there any cancellation fees? | |
| SafeSoft Solutions does not have any type of cancellation fees. All services are based on a month-to-month term. |
|
|
