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Collections

Today more than ever, it’s important to collect revenues as fast as possible and with the least negative impact. Often a collection issue is about customer satisfaction. Our collection software with CRM capability provides the fastest way to reach live customers so that you can discover problems, update your CRM system and respond with customer-pleasing actions.

Faster more efficient

By eliminating manual dialing, voice messages, busy signals and Fax machines a rep can increase their call volume by 200 to 400%. This translates into fewer employees doing a more effective job. And with work-at-home capabilities and powerful reporting you can track rep success and make their job a more satisfying experience.

Stay on top of delinquencies

If the issue is about a customer’s inability to pay, you can work out a payment plan and stay on top of it with the CRM database and a regular diet of customer communication. Helpful attitudes and consistent action will build a base of loyal customers that will drive your business to new levels of success.

And when simple notifications are your need you can utilize the SafeSoft Call Blitzer, as the best collection dialer in the industry.. Customers who are falling behind can receive broadcast announcements that raise awareness and can even warn them of impending credit restrictions. What’s more, they are able to respond with a transfer to a live agent for help with the problem. It’s a highly effective method of preventing payment problems from occurring.

Using CRM for debt recover

If your business is debt recovery, you probably specialize in the most difficult payment issues. The Market Dialer provides data import, collection and review through our CRM capability that makes the collection process more effective thanks to this powerful auto dialer. A rep can have access to information from legacy systems as well as the results of previous calling activity.

Fair Debt Collection Practices Act Compliance

If your customers are consumers, the Market Dialer also allows you to manage your retry attempts. The flexible controls provide compliance with the Fair Debt Collection Practices Act or FDCPA. You can select the time of day for calling and regulate the number of attempts that are made. In the United States the law prohibits collection call attempts over three times a day.

Features include:

Quickly create and import calling lists for each collection campaign
CRM system provides customer knowledge for increased effectiveness
Predictive dialing increases call volume and “payment promises”
Specify how many call attempts and what time frames
Compliance to the Fair Debt Collection Practices Act
Track progress & performance of each rep, call and campaign
Call monitoring and recording for quality and training purposes
Call Recording for dispute resolution
Easy to learn and use makes reps productive in record time
Reps may work from any Internet connection even at home
No software or servers to buy, the system is on-demand Web-hosted
A complete package – for one affordable monthly fee per seat

Additional Collections Information
Link to the fair debt collection practices act FDCPA