Meet Market Dialer – A Powerful Cloud Dialer for Improving Outbound Call Center Operations!
Every time you contact your customers, it’s an opportunity to reach higher levels of profitability and customer loyalty. In order to ensure success in all your outbound calling initiatives, you need an effective and economical way to track your leads, coordinate and execute your campaigns, and oversee your agents.
With SafeSoft Solutions, you can dramatically improve the way you manage your outbound call center campaigns from start to finish. Whether you’re setting appointments, making sales calls, conducting surveys, collecting past due payments, or raising funds, our predictive dialer can increase your outbound calling efficiency by up to 400% – making it ideal for your most critical telemarketing and telesales activities.
Leverage Powerful, Yet Affordable Predictive Dialing
Unlike on-premise predictive dialers, which can be cost-prohibitive, our solutions are fully Web-hosted. So, the outrageous expenses associated with deployment are eliminated. Simply “pay as you go”, and cancel at any time, with no fees or penalties, to reap all the advantages predictive dialers can offer – without breaking the bank!
Improve Talk Time
When agents spend less time dealing with voice mail boxes, busy signals, and wrong numbers, they reach more customers and prospects and spend more time conducting meaningful, productive interactions with them.
Generate More Revenue
The more your agents “talk”, the more products and services they’ll sell. A broad range of features – from integrated CRM to coaching and monitoring – empower agents with all the tools they need to maximize sales success. That’s why companies who use predictive dialers from SafeSoft have experienced dramatic increases in revenues and profits!
Outbound Call Center Features:
Eliminate manual dialing by automatically placing calls at a rate based on anticipated agent availability, and connecting to an agent only when a live person has answered. Learn More
CRM
Enhance the way contacts are nurtured and managed from end-to-end with fully-integrated contact management functionality. Learn More
Reporting
Improve the performance of inbound and outbound initiatives by tracking metrics such as agent productivity, campaign results, first call resolution, hold time, and more. Learn More
Call Recording
Capture and store phone-based interactions, to facilitate better compliance, dispute resolution, and agent performance management. Learn More
DNC Compliance
Ensure adherence to all laws and guidelines with features such as variable dropped call percentages and optional drop timers with safe harbor messages. Learn More
VoIP Dialing
Increase the cost-efficiency of predictive dialing by avoiding the toll charges associated with standard phone lines. Learn More
Dynamic Form Maker
Collect critical lead information through easy-to-build custom forms, and store it in the integrated CRM database. Learn More
Remote Agents
Rapidly set up distributed or virtual call center operations, while ensuring that remote agents are just as productive as on-site ones. Learn More
Callback Notification
Flexible callback scheduling, with dynamic reminders, ensure agents never miss a follow-up opportunity. Learn More
Campaign Manager
Control calling programs from start to finish by coordinating multiple campaigns, setting agent assignments, and adjusting dialing speeds. Learn More
Data Importer
Quickly upload any data from Excel – complete with customized fields – in as little as a few minutes, and begin making calls immediately. Learn More
Coaching and Monitoring
Optimize agent performance by reviewing live or recorded calls to uncover weak areas and develop successful plans to improve effectiveness. Learn More
Data History
Improve lead nurturing and enhance support by maintaining complete contact histories, including outreach attempts, results of prior interactions, and previous support inquiries. Learn More
Call Conferencing
Maximize communication efficiency by allowing agents to initiate three-way conference calls, or transfer calls directly to other agents or “specialists”.
SaaS
We install and maintain all software and hardware at our own facilities. So, you can leverage all the benefits of our blended call center solutions – without the hassle and cost of deployment and administration. Learn More