Voice over IP (VoIP) is a technology that allows for the transmission of voice conversations over the Web. With VoIP, audio is captured, transformed into digitally formatted “packets”, and compressed, then delivered over a local area network (LAN) and the Internet. When used in combination with predictive dialing, auto dialing, and power dialing solutions, VoIP delivers dramatic benefits, empowering call centers to:

Simplify their infrastructures
Increase call capacity
Improve portability
Ensure call quality

Predictive dialers from SafeSoft Solutions fully embrace VoIP and all its benefits. VoIP technologies are a far more cost-effective option for use with predictive dialers, auto dialers, or power dialers than traditional public telephone networks, because they allow companies to avoid the toll charges associated with using standard phone lines.

Unlike power dialer and auto dialer vendors, SafeSoft provides an unlimited VoIP calling plan across the 48 continental states with each and every license. We also offer affordable calling plans for Alaska and Hawaii, as well as service to countries around the world. This helps our contact center clients to not only decrease their operating expenses, to:

Simplify their infrastructures

Hosted Voice over IP eliminates the need to purchase, implement, and maintain certain types of telephony equipment.

Increase call capacity

Traditional phone systems can only support one phone call per line. However, VoIP compresses voice data, increasing the volume of voice it can carry, and allowing multiple calls to be sent over a single access line.

Improve portability

Calls can be placed from any location anywhere around the world where a high-speed Web connection exists. This is particularly important for virtual centers, where agents work out of numerous geographically-dispersed branches and home offices.

Ensure call quality

Some predictive dialer or power dialer users have concerns about the quality of VoIP calls. This, however, is simply a myth. The fact is, call quality will be just as good as traditional phone calls, as long as the Internet connection that supports the service is solid and reliable. Clients who experience call quality issues with our VoIP service can request assistance from our consultants, who will help them troubleshoot issues and correct any problems with their Web connection.

Ask for a risk-free trial* of our cloud-based voice-over-IP (VoIP) dialing solution today, so you can see for yourself how this robust software package can help you increase efficiency, reduce costs, and boost the results of your contact center campaigns.

* Free trial availability and duration subject to the discretion of SafeSoft Solutions.