Voice over IP (VoIP) is a technology that allows for the transmission of voice conversations over the Web. With VoIP, audio is captured, transformed into digitally formatted “packets”, and compressed, then delivered over a local area network (LAN) and the Internet.
By choosing VoIP, call centers are empowered to:
Predictive Dialers by SafeSoft Solutions fully embrace VoIP and all its benefits. VoIP technologies are far more cost-effective than those that support only traditional public telephone networks, because they allow companies to avoid the toll charges associated with using standard phone lines.
Every SafeSoft dialer license includes an unlimited VoIP calling plan across the 48 continental states. We also offer affordable calling plans for Alaska and Hawaii, as well as service to countries around the world. This not only helps our contact center clients to decrease their operating expenses, it can help them to:
Hosted Voice over IP eliminates the need to purchase, implement, and maintain certain types of telephony equipment.
Traditional phone systems can only support one phone call per line. However, VoIP compresses voice data, increasing the volume of voice it can carry, and allowing multiple calls to be sent over a single access line.
Calls can be placed from any location – anywhere around the world – where a high-speed Web connection exists. This is particularly important for virtual centers, where agents work out of numerous geographically-dispersed branches and home offices.
Some companies have concerns about the quality of VoIP calls. This, however, is simply a myth. The fact is, call quality will be just as good as traditional phone calls, as long as the Internet connection that supports the service is solid and reliable. Clients who experience call quality issues with our VoIP service can request assistance from our consultants, who will help them troubleshoot issues and correct any problems with their Web connection.
Our dialer solutions can also support traditional phone lines, when needed.
Sign up for a FREE trial of our VoIP web enabled dialing solution, so you can see for yourself how this robust software package can help you increase efficiency, reduce costs, and boost the results of your contact center campaigns.
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