Many companies look to reduce costs and minimize real estate needs by employing phone-based personnel who work from remote locations. For example, most virtual call centers or third-party contact center service providers will set agents up in home offices. And many sales-intensive organizations, such as stock and bond houses, mortgage brokerages, and auto dealerships, will have representatives working out of branches and satellite offices. These types of workers spend the majority of their time on the phone, making call after call to existing and potential customers.
That’s why, for companies with large numbers of remote staff members, it is critical to choose a predictive dialing software package that can be easily accessed by anyone, anywhere, at any time.
Predictive dialers that support remote access offer:
A predictive dialer by SafeSoft Solutions provides seamless remote access to any authorized user, in any location around the globe. Because it is a web-based call center solution, administrators, supervisors, and agents need only a PC or laptop, Internet connection, and a headset to use all its powerful features and functionality. As a result, organizations can benefit from:
Companies can quickly set up distributed or virtual call center operations, without impacting dialing speeds and call volumes.
Agents in home or branch offices can work just as efficiently as if they were working from company headquarters.
Managers can monitor agent activities and performance, in real-time, even when they’re out of the office.
Administrators can perform around-the-clock management of the system and its users, from any Web-enabled location in the world.
Begin enhancing mission-critical operations in your virtual call center today! Sign up for a FREE trial of our hosted predictive dialing software, and you’ll realize immediate improvements in productivity, and get an instant boost to campaign results.
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