In recent years, the US government, as well as many state and local agencies, have implemented rigid guidelines for firms that participate in phone-based outreach activities.
Do Not Call (DNC) is a registry that is managed by The Federal Trade Commission, The Federal Communications Commission, and state agencies. Maintained at the national, state, and local level, DNC gives customers the ability to “unsubscribe” from telemarketing activities and other types of unsolicited phone calls. Once a contact has been added to the “Do Not Call” (DNC) list, companies are legally prohibited from contacting them for promotional purposes.
Under DNC guidelines, call centers are required to know who is on the list, and put appropriate mechanisms in place to ensure that they are not contacted by a representative. Businesses that do not adhere to DNC regulations may be subject to monetary fines and other penalties. Additionally, they may suffer damage to their image and reputation.
Many call centers today are relying on error-prone manual activities – such as merging/purging spreadsheets or removing contacts from a database one-by-one – to facilitate DNC compliance. But, these methods can be ineffective, leaving businesses exposed and vulnerable, at risk of fines and penalties.
SafeSoft Solutions has designed and developed its predictive dialer software with compliance in mind. Our call center solution includes a variety of features – such as variable dropped call percentages and optional drop timers with safe harbor messages – that help facilitate adherence to all imposed guidelines.
Through our predictive dialer’s simple and intuitive administration panel, supervisors and managers can:
- Rapidly import existing DNC lists into the CRM database. All contacts on that list will be automatically suppressed during dialing campaigns.
- Easily flag new phone numbers as DNC.
- Give agents the ability to mark leads as DNC after they wrap up an interaction.
Want to improve the success of your phone-based outreach efforts, while ensuring compliance with DNC and other guidelines? Then, sign up for a FREE trial, and find out how you can benefit from today’s most robust and feature-rich Web-hosted call center software.
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