Industry-Leading Contact Center Solution For Both Inbound and Outbound Call Centers
For many contact centers, inbound calls are just as important as outbound calls. While outbound interactions help facilitate new sales and revenue generation, inbound calls represent the front lines of communication for existing clients, and play a major role in preserving optimum levels of satisfaction, retention, and loyalty. In reality, few call centers these days are exclusively “inbound” or “outbound,” and, in order to succeed, today’s call centers need solutions that help them boost productivity, manage performance, and control programs in these dynamic blended environments.
With SafeSoft Solutions, you can dramatically improve the way you manage your inbound and outbound calling programs from start to finish. Whether you’re conducting telesales or telemarketing campaigns, or providing service and support, our predictive phone dialer can optimize productivity and cost-efficiency, while ensuring superior interaction quality.
Coordinate Inbound and Outbound Calling Activities
Market Dialer bridges the gap between your inbound and outbound calling initiatives. Whether customers are calling you, or you are calling them, you can better manage all of your call center operations, while ensuring the highest levels of interaction quality and agent productivity. Market Dialer’s ability to support both inbound and outbound call center activities on a single platform provides you with flexibility to allocate call center resources as needed to meet ever-changing market conditions.
Leverage Powerful, Yet Affordable Blended Call Center Solutions
Unlike on-premise call center software, which can be cost-prohibitive, Market Dialer is fully cloud-based. So, the outrageous expenses associated with the deployment of legacy call center systems are eliminated. Simply sign-up, “pay as you go,” and cancel at any time, with no fees or penalties, to reap all the advantages cloud-based call center solutions can offer – without breaking the bank!
Monitor Performance Across All Operations
Call recording, coaching and monitoring, and other innovative features provide blended call centers with the ability to track and manage performance across the entire call center. Managers will have all the tools they need to optimize the efficiency and effectiveness of both inbound and outbound agents.
Blended Call Center Features:
Improve the way incoming calls are prioritized, routed, and managed, to better balance agent workloads and maximize service levels, while reducing long distance charges and other fees. Learn More
Efficiently manage inbound volumes and offer more rapid access to information to improve interaction quality and eliminate holds, waits, and other inconveniences. Learn More
With voice/data synchronization, screen pops, DNI, ANI, and more, our hosted, full-featured CTI solution delivers dramatic improvements in productivity and cost-efficiency. Learn More
Toll Free Numbers
Set up toll-free numbers, to provide your existing and potential customers with fast, easy ways to return your calls.
Maximize communication efficiency by allowing agents to initiate three-way conference calls, or transfer calls directly to other agents or “specialists”.
Individual voicemail boxes allow prospects and customers to communicate directly with specific agents or representatives.
SafeSoft Solutions seamlessly integrates with leading PBX systems, to expand predictive dialing functionality with ACD, CTI, IVR, and other capabilities.
Eliminate manual dialing by automatically placing calls at a rate based on anticipated agent availability, and connecting to an agent only when a live person has answered. Learn More
Enhance the way contacts are nurtured and managed from end-to-end with fully-integrated contact management functionality. Learn More
Improve the performance of inbound and outbound initiatives by tracking metrics such as agent productivity, campaign results, first call resolution, hold time, and more. Learn More
Capture and store phone-based interactions, to facilitate better compliance, dispute resolution, and agent performance management. Learn More
DNC List Management
Features such as variable dropped call percentages and optional drop timers with safe harbor messages help you with compliance with laws and guidelines. Learn More
Increase the cost-efficiency of predictive dialing by avoiding the toll charges associated with standard phone lines. Learn More
Dynamic Form Maker
Collect critical lead information through easy-to-build custom forms, and store it in the integrated CRM database. Learn More
Rapidly set up distributed or virtual call center operations, while ensuring that remote agents are just as productive as on-site ones. Learn More
Flexible callback scheduling, with dynamic reminders, ensure agents never miss a follow-up opportunity. Learn More
Control calling programs from start to finish by coordinating multiple campaigns, setting agent assignments, and adjusting dialing speeds. Learn More
Quickly upload any data from Excel – complete with customized fields – in as little as a few minutes, and begin making calls immediately. Learn More
Coaching and Monitoring
Optimize agent performance by reviewing live or recorded calls to uncover weak areas and develop successful plans to improve effectiveness. Learn More
Improve lead nurturing and enhance support by maintaining complete contact histories, including outreach attempts, results of prior interactions, and previous support inquiries. Learn More
We install and maintain all software and hardware at our own facilities. So, you can leverage all the benefits of our blended call center solutions – without the hassle and cost of deployment and administration. Learn More