Predictive dialing software may be defined as a dialer system that automatically dials the telephones from a pre-loaded database with distinction from manual dialing being that the software will investigate at an early stage the processing of the call and check for useless calls (Busy Lines, Fax Machines, Answering Machines, and more). If any found, the dialer will then terminate the call at that moment. If a live person is detected on the call the dialer will transfer the call immediately to whichever agent is available and idle on the floor depending on the availability of the agent.
The software is intelligent enough due to its dialer algorithm which is programmed to automatically detect calls that are to be transfered only to agents available at that moment. Once transferred, the agent’s screen will display the relevant lead information related to the customer.
Efficiency of call centers has almost doubled with the use of predictive calling, hence the need for predictive calling increases on a daily basis.
Further productivity rate or performance of call center is directly proportional to efficiency or intelligence of the predictive dialer software. If the dialer is not capable of making large number of calls simultaneously, then most of the agents will remain idle on the call center floor which will result in a poor productivity rate.
SafeSoft Solutions has that edge over the above stated limitations of predictive dialer software. Our software is designed to handle call centers of all sizes, varying from hundreds to thousands of agents, along with an increase of up to 400% in prospect within your organization.
Just take a look at the vital features of this Hi-tech Predictive Dialer software and experience the difference by trying it out for yourself with a risk free trial version today.
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