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Telemarketing Services

Marketing services firms help businesses to improve marketplace awareness, generate new sales opportunities, and boost revenues by using telemarketing software. But, in order to accomplish this, they must accurately identify and qualify potential buyers, and successfully promote the right products and services to them. Telemarketing and other outbound calling programs play a huge role in accomplishing these goals.

Our call center software facilitates faster, more effective phone-based cold-calling, nurturing and qualification, and direct sales. This, in turn, can increase lead flow, response rates, conversions, and results for a variety of programs including list compilation, lead generation, branding, market or competitive analysis, and more.


CRM

With Market Dialer’s CRM capabilities, telesales and telemarketing reps can track the status of leads from cradle-to-grave. They can easily see the status of previous calls, review current customer information, and add data collected during the course of interactions. With a powerful front-end customer interface that most CRM systems lack, Market Dialer makes it easier than ever to gain greater insight into the needs, behaviors, and wants of a target audience. So, marketing services companies can accelerate the movement of leads through the qualification cycle, expand pipelines, and close more sales.


Quality Monitoring

The Market Dialer comes with integrated call recording and monitoring capabilities that allow call center managers to evaluate agent performance, assess agent effectiveness, and take corrective action to maximize success. So, they can ensure that agents are always handling leads in the most efficient and effective way possible.


Reporting

With our telemarketing software, sSales managers can track vital patterns and trends in agent and campaign performance. Additionally, they can present those metrics to clients, to demonstrate the value of the services being provided, and convey the results of outbound calling activities performed on their behalf. Our predictive dialers enable real-time reporting of:

  • Lead status
  • Call results
  • Average call lengths
  • Calls made
  • Talk time
  • Agent log in/log out
  • And much more!


Virtual Solution

Many marketing services organizations employ agents who work from branches, home offices, and other remote locations. Our Web-hosted predictive dialer is a “virtual” solution that can be conveniently accessed anytime, anywhere from any Internet-enabled PC.


Compliance

SafeSoft’s Market Dialer has a powerful administrative function that is designed to give you control over FCC and FTC compliance for the telemarketing software. For example, you can avoid calling consumers during certain times of the day, more easily manage the number of “dropped calls”, and automatically avoid calling any customer who has requested not to be contacted by registering on the FTC do-not-call list.

Learn more about predictive dialers from SafeSoft Solutions, and how they can help you increase awareness, sales, and profits. Sign up for a free trial today, or call us for more information at .