Predictive dialers are powerful call center solutions that fully automate all outbound calling activities. Calls are dynamically initiated by the dialer system, and transferred to an agent only when a live person answers the phone. So, call center staff no longer have to dial a long list of numbers, only to receive multiple busy signals, voice mail boxes, or no answers. Instead, they can spend their time on more valuable tasks – like promoting your company, and selling its products and services.
A predictive dialing software solution continuously analyzes call lengths and other metrics to anticipate when an agent will be free to speak with a customer or prospect. The dialer system intelligently adjusts its dialing speed – making up to tens of thousands of phone calls each day – based on this prediction.
The value of these incredible call center software applications has been proven in real-world scenarios. Your company can make more calls than ever before. At the same time, you can make your agents more efficient by freeing them of manual dialing burdens, and maximizing their “talk time”. With a predictive dialer in place, your telemarketing and telesales initiatives will reach more customers, result in more sales, and generate more revenue.
SafeSoft Solutions is a pioneer in predictive dialer software, designing and developing some of the most complete, feature-rich dialing systems on the market today. These fully-integrated call center technology packages blend advanced predictive dialing capabilities with CRM-type functionality. Whether you operate a traditional or virtual call center, SafeSoft can help you boost the results of your outbound calling campaigns, while significantly improving the way you manage your leads throughout their lifecycle – from the time they are first contacted, until they make a purchase.
Both our Market Dialer and Mortgage Dialer offerings are Web hosted call center software applications. You won’t have to purchase high priced equipment or allocate expensive technical resources. All hardware and software is already up and running at our facilities, so set up can be completed in just a few hours or less. And once the predictive dialer is up and running, on-going maintenance is handled by skilled and experienced SafeSoft staff. You’ll have even more time to focus on your phone-based sales and marketing strategies, without worrying about technology issues.
Market Dialer and Mortgage Dialer contain a unique and sophisticated algorithm that forecasts agent availability faster and more accurately than any other predictive dialing system. It continuously adapts as the dialer software is used, leveraging data and statistics to facilitate more precise predictions, and dial numbers at an appropriate speed.
SafeSoft’s predictive dialers provide a familiar and user-friendly interface that allows for quick and easy navigation of robust agent features such as:
- Call numbers in succession from a database
- Dial multiple numbers for each contact
- Schedule call backs
- Initiate three-way conference calls
- Transfer calls in progress to other representatives
- Restrict dialing by day, time zone, or other variables
- Create separate caller IDs for each campaign
- Mark the outcome of each call (i.e. hung up, sale, etc.)
- Cradle-to-grave activity and history tracking
- The ability to “pull” contact lists by demographics
- Dynamic lead capture through fully-customizable forms
- Rapid export of call and lead information into Excel
- Remote access from any location, using only a Web-enabled PC and a headset
- Variable dropped call percentages
- Optional drop timers with safe harbor messages
- Automatic “do not call” list suppression
- Take inbound, as well as outbound calls
- Record messages to be played when answering machines are detected
- Recycle calls that resulted in a busy signal, voice mail box, or no answer
Supervisors also have simple and convenient access to a broad range of capabilities that enable more effective management of outbound dialing initiatives, such as:
- Routing of all calls to any idle agent, to those agents who have not recently received or completed a “live” call, or in order based on manager-defined user levels. Calls can also be distributed based on agent skill sets or other variables.
- Call recording and playback, as well as “live” monitoring of calls in progress, to enable accurate assessment and ongoing improvement of each agent’s performance. Supervisors can even provide advice and guidance to agents – after or during an interaction.
- Adjustable dialing ratios for each campaign that dictate how many lines the dialer system will use. This allows the number of outbound calls to be maximized based on the pool of available agents.
- Flexible allocation of leads and campaigns across the call center. Agents will see which contacts and promotions they have been assigned to each time they log into the predictive dialing software.
- Lead status
- Call results
- Average call lengths
- Agent performance metrics such as number of calls made, talk time, and system log in/logout times
Whether you’re a small traditional call center, or a virtual call center with hundreds of agents, predictive dialer solutions from SafeSoft have the power, functionality, flexibility, and scalability to meet all your requirements – no matter how complex or unique. Our call center software can support operations of all types and sizes, and can be used with VoIP or standard phone lines.
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Agent Call Summary |
Lead Sheet Form |
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Call Dispositions |
Scheduled Call Backs |
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Call Back Notification |
Agent Login History |
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