Traditional phone systems can be cumbersome and cost-prohibitive, particularly for a contact center that employs a large number of remote or at-home agents, or distributed centers that operate out of multiple geographically-dispersed locations. That’s why so many are implementing IP software. The benefits are clear – by converging voice and data, IP can reduce toll-related expenses, improve flexibility and scalability, and simplify management of telephony infrastructures.
SafeSoft offers a VoIP solution that is ideal for “brick and mortar”, distributed, and virtual centers. Our robust call center package facilitates high quality, cost-efficient, real-time communication over IP networks, empowering today’s businesses with innovative features such as:
With VoIP from SafeSoft, set up and administration is fast and easy. Businesses can quickly deploy their software to agent workstations across the entire organization, and begin instantly recognizing cost savings. Because data and voice is completely converged, productivity is boosted by eliminating the need to administer and maintain separate phone and data networks.
A solution from SafeSoft can plug seamlessly into any exiting telephony infrastructure – without interfering with day-to-day operations. Our distributed solution can be integrated with ACDs, PBXs, soft phone systems, and other components, avoiding the risk of equipment obsolescence and enabling companies to continue to leverage their existing investments.
Because there’s no hardware to install and test, and no software to deploy on individual agent desktops, our hosted on-demand system makes it easy to transition to a virtual or distributed model. Additionally, it dramatically reduces long distance and other toll charges for companies that have agents set up in home offices or other remote locations.
Our distributed applications enable call center service delivery via multiple channels, including phone, email, live chat, and Web.
Growth and expansion are dramatically simplified with our solutions. Unlike companies who are burdened with the equipment requirements of standard phone systems, those with IP can rapidly and economically open new sites, add or move branches, and hire more home-based agents.
Want to simplify your telephony infrastructure, while reducing costs and enhancing flexibility within your contact centers? Sign up for a FREE trial and learn how!
|
