Insights and Information about Cloud Contact Center Solutions


Interview with CEO of SafeSoft Solutions

This week, we have an interview with Nima Hakimi, CEO of SafeSoft Solutions, speaking about how the company got its start, and what it’s like to manage a fast-growing technology startup.
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Dialer Settings for Increased Profits

Join us on March 20th, at 9:30 a.m, Pacific Time, for a free webinar that will teach you how to beat the outbound dialing numbers game.
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2013: Time for Productivity

With Washington, D.C., just barely pulling the country back from the abyss of the fiscal cliff, business owners and managers can breathe a sigh of relief and refocus on a prosperous 2013.

Increased prosperity comes down to three things – higher revenues, lower costs, or greater productivity. Companies have been embracing technology, and more specifically, cloud-based solutions, to do all three, and that trend will continue into the new year. If you’ve been holding back on adopting new technology to grow your business, maybe it’s time you reconsidered. Continue reading

Happy 2013 from SafeSoft Solutions

Welcome, and Happy New Year!

Here at SafeSoft Solutions we’re kicking off the New Year with a new blog that will not just talk about our products and services but will also provide industry news and information to help you maximize your sales and marketing productivity.

We are grateful for all of our customers and we are pleased to be a partner in your ongoing success, and we want to continue doing everything we can to help you grow your business. We think that is the best way to say “thank you” for your business.

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How Predictive Dialers Work

A predictive dialer is an automated telephone dialing solution that streamlines and accelerates the initiation of outbound calls. Predictive dialers are usually found in high-volume call centers trying to reach as many people in the shortest possible time.

Telephone calls are dialed at either a pre-defined rate, or at a rate based on variables such as agent availability or past call duration. After dialing the call, the predictive dialer then “listens” for an answer, and presents the call to an agent only when a live person has answered. This listening ability allows the dialer to screen out calls that receive a busy signal or are answered by fax machines, voice mail systems or answering machines. By presenting only live calls to agents, predictive dialers are able to vastly improve agent productivity and call center efficiency.

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